Frequently Asked Questions
Common questions from our customers
Below are some common concerns from our clients before purchasing a table. If you have other questions, please send them to support@gametheorytables.com.
Great question! All Game Theory Tables (GTT) are backed by a lifetime warranty on non-consumable parts. Non-consumable parts refer to the structural integrity and craftsmanship of the table including fasteners, legs and feet, and finish. Not included in the lifetime warranty are the consumable components which get wear as a result of normal use — these include playing surface and foam components.
While all our tables feature an optional dining top, they are not included in the standard price of the table (except the Helmsley Table).
Our tables ship from our warehouse in the Las Vegas Area.
We ship for FREE to the US lower 48 states.
Yes, Game Theory Tables provides international shipping to numerous regions, including Australia, Germany, Canada, UK and Japan. Because our delivery network is constantly expanding, we recommend viewing the checkout country selector for the most up-to-date list of supported destinations.
We reach out to all table customers to confirm their order and only process the order after we've received their confirmation. Lead times indicated below refer to production times only. Shipping time depends on delivery location.
Standard Tables Without Customizations — Ready to ship within 1 week.
Tables With Design Templates and Seating Options — 1–3 weeks.
Tables with Full Custom Playing Surface — Depends on when customer approves the full custom design.
Game Theory Tables would like the opportunity to fix any situations prior to return. We have built a reputation for customer service by going out of our way to make sure our customers are satisfied. We will honor exchanges and refunds on all our products up to 30 days from the date of delivery. All shipping charges incurred are the responsibility of the customer and the freight must be properly packaged and arrive back to us in new condition. There is a 15% restocking fee for custom tables (Custom Graphic, Template Design, Exotic Vinyl, etc.). We cannot accommodate returns for items with concealed damage or shipping damage until the insurance portion has been concluded between you and the shipping company. To initiate a return, please email us at support@gametheorytables.com.
Absolutely. All our playing surface options are water-resistant. So don't worry if you spill! Just dab the spill with a dry cloth and you're good to go.
Please review our full Shipping Policy page for detailed receiving instructions. It's very important that you follow it to protect yourself from shipping damage.View Shipping Policy →
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